Refund Policy

Last updated: 30 September 2026

This policy explains how cancellations and refunds work for purchases on the Aura service at https://aura4you.io (the "Service"), operated by Nervous Group LLP, a limited liability partnership registered in England and Wales under partnership number OC455606. It forms part of our Terms and Conditions.

1. Subscriptions

  • Card-paid Premium subscriptions renew automatically at the end of each billing period at the price shown to you at checkout, until you cancel.
  • Crypto-paid subscriptions do not renew automatically; they simply expire at the end of the paid period unless you pay again.
  • Where you bought a plan with an introductory discount, the subscription renews at the full price disclosed at checkout once the introductory period ends.
  • If a renewal payment is declined, we may retry the charge, including at a discounted price, as disclosed at checkout.

2. How to cancel

You can cancel at any time:

  • in the app, under Profile → Cancel auto-renewal; or
  • by emailing support@aura4you.io from the email address on your account.

Cancellation stops all future renewals. You keep Premium access until the end of the period you have already paid for. No further charges are made after cancellation.

3. Subscription payments are non-refundable

Premium is a digital service supplied immediately on payment. Subscription payments, including the first payment and renewals, are non-refundable, and we do not give refunds or credits for partially used billing periods. To avoid future charges, cancel before your next renewal date (section 2).

The only exceptions are duplicate or unauthorised charges (section 5) and refunds required by mandatory consumer-protection law (section 8).

4. Tokens

Tokens ("Energy") are a digital good supplied immediately on purchase. As set out in our Terms, Tokens are non-refundable except where a refund is required by mandatory consumer-protection law. Where an AI generation fails or is blocked by our safety systems, the Tokens spent on it are returned to your balance automatically.

5. Unauthorised or duplicate charges

If you see a charge you do not recognise, or were charged twice for the same purchase, contact support@aura4you.io. Duplicate and unauthorised charges are refunded in full once verified.

6. How refunds are paid

Where a refund is due under section 5 or section 8:

  • Card payments are refunded to the original card. Refunds are usually issued within 5 business days of approval; your bank may take a further 5–10 business days to show the credit.
  • Cryptocurrency payments are refunded in the same currency to a wallet address you provide, less network fees. We cannot refund to a different payment method.

7. Before filing a chargeback

Please contact us first — we can usually resolve billing issues faster than a bank dispute. Accounts involved in a chargeback may be suspended while the dispute is open.

8. Your statutory rights

Nothing in this policy affects your rights under mandatory consumer-protection law in your country of residence.

9. Contact

support@aura4you.io — Nervous Group LLP, 27 Old Gloucester Street, London WC1N 3AX, United Kingdom. We aim to respond to billing requests within 48 hours.

Last updated 2026-10-01